Jira Status

Potential Service Interruption (Brazil Only)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 2024 - 00:00 UTC

Scheduled - Until the end of May 2024, Atlassian plans to perform maintenance on the infrastructure supporting the Jira and Confluence platforms.

This maintenance will result in a temporary service outage for Free edition users located in Brazil, with a total duration of no more than 120 minutes per customer. The outage will occur outside the standard maintenance window, which is from 1-3 AM local time.

Efforts will be made to minimize disruption by scheduling maintenance during low activity periods, such as late night or early morning.
May 11, 2024 00:00 - May 31, 2024 00:00 UTC

About This Site

Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

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Marketplace Under Maintenance

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Automation for Jira Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2024

No incidents reported today.

May 16, 2024

No incidents reported.

May 15, 2024

Recurrence of text fields not allowing users to type in text

Resolved - Between 3:10 AM UTC and 3:50 AM UTC, some customers encountered an issue with text fields in Jira Cloud. The issue reoccurred because the previous mitigation put in place for a similar issue was not deployed properly. These issues have been resolved, and the service is now operating normally.
May 15, 04:44 UTC

Investigating - We are currently mitigating the issue of text fields impacting Jira Cloud customers. As an interim workaround, users may add text to Jira issues by copying and pasting text from an external text editor. The next update will be shared within the next hour. We will provide more details within the next hour.
May 15, 03:53 UTC

May 14, 2024

Text fields not allowing users to type in text

Resolved - Between 2024-05-13 11:30 PM UTC and 2024-05-14 2:30 AM UTC, we experienced an issue with text fields that affected Jira Cloud customers. The issue has been resolved and the service is now operating normally.
May 14, 03:30 UTC

Monitoring - The fix has been deployed successfully and we are now monitoring this closely. We will provide further updates within the next hour.
May 14, 02:48 UTC

Identified - We have identified the root cause and we are currently working on deploying the fix. We will share further updates as we progress.
May 14, 02:04 UTC

Update - We continue to work on resolving the issue with text fields that are impacting Jira Cloud customers. As an interim workaround, users may add text to Jira issues by copying and pasting text from an external text editor. The next update will be shared within the next hour.
May 14, 01:54 UTC

Investigating - We are investigating an issue with text fields that is impacting Jira Cloud customers. We will provide more details within the next hour.
May 14, 01:01 UTC

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

Unresolved incident: Potential Service Interruption (Brazil Only).

May 10, 2024

Automation rules not triggered

Resolved - This incident has been resolved.
May 10, 09:44 UTC

Update - Between 07:06am UTC to 07:56am UTC, we experienced degraded functionality for Automation rules in Confluence, Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally. Some events during that period have not triggered the execution of Automation rules. Other events did trigger the execution of Automation rules as expected, but with a delay of several minutes.
May 10, 09:41 UTC

Monitoring - We are investigating cases of degraded performance for Automation rules for some Confluence, Jira Work Management, Jira Service Management, and Jira Software Cloud customers. Some events have not timely triggered Automation rules today between 8:06am UTC and 8:51am UTC. We believe the rules are being triggered normally now.
May 10, 08:31 UTC

May 9, 2024

No incidents reported.

May 8, 2024

Some enterprise customers are unable to create new sites

Resolved - Between 2024-05-03 14:00 UTC to 2024-05-08 09:0 UTC, Jira Software customers experienced issues while attempting to create a new site / add new product. The root cause was a software bug that caused the service to be unavailable. The issue has been resolved and the service is operating normally.
May 8, 09:59 UTC

Identified - We continue to work on resolving the create a new site/add product for Jira Software. We have identified the root cause and expect recovery shortly.
May 8, 09:04 UTC

Investigating - We are investigating reports that some enterprise customers that have Jira Software are unable to add new sites and/or products. We are investigating and will update you when a resolution is found.
May 8, 07:11 UTC

May 7, 2024

No incidents reported.

May 6, 2024

Degradation for Image Preview Generation

Resolved - We have seen cases of degraded performance for some Confluence, Jira Work Management, Jira Service Management, and Jira Software Cloud customers. Between 12:00 and 19:00 AEST customers may have experienced image previews not displaying.

We believe this issue is now resolved and will continue to monitor.
May 6, 11:00 UTC

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.