Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

Intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets)

Resolved - Between 2022-09-16 12:00 UTC and 2022-09-20 21:00 UTC, some customers experienced issues opening attachments such as Docs, PDFs, Spreadsheets. The issue has been resolved and the service is operating normally.
Sep 21, 00:00 UTC

Monitoring - We have tested the fix and deployed this. Attachments can now be opened normally and we are monitoring the affected services to ensure they are working normally.
Sep 20, 21:36 UTC

Identified - We are investigating reports of intermittent errors when trying to open Attachments (Docs, PDFs, Spreadsheets) for some Jira Software, Jira Work Management, and Jira Service Management Cloud customers. We have identified the root cause and are working on a permanent fix for the issue. We will provide another update as soon as we finish the permanent fix implementation tests.
Sep 20, 18:39 UTC

Sep 20, 2022

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Data residency location shows global on Admin panel UI instead of pinned location on few sites

Resolved - We identified 2507 sites showing Data Residency Location as Global instead of the specific location to which the sites are pinned on Admin panel. We identified this issue specific to UI only and fix has been applied to all affected sites.
Sep 16, 08:37 UTC

Identified - We have identified 2507 sites have been affected by an issue, where the Admin panel UI will show the Data Residency Location as Global instead of the specific location to which the sites are pinned. The AWS region shows accurate information about where the data is located. We've identified the root cause and affected sites will be updated soon.
Sep 15, 08:06 UTC

Sep 15, 2022

Sep 14, 2022

Non-English language in site and app notifications contain strange characters

Resolved - Between 8/9/2022 23:00 UTC to 14/9/22 10:30 UTC, customers experienced garbled characters in site and app notifications when using non english ASCII character sets for Confluence and Jira Software. The issue has been resolved and the service is operating normally.

Addendum: Please note that despite service being restored old notifications were not able to be fixed, nor are they recoverable. We apologise for any inconvenience this may have caused.
Sep 14, 10:44 UTC

Identified - Users may see garbled characters in their site and app notifications if using a non-english ASCII character set. We have identified the root cause and are working to restore service. A further update will be available in 6 hours.
Sep 14, 07:19 UTC

Update - Users may see garbled characters in their site and app notifications if using a non-english ASCII character set. We are continuing to investigate and are working to restore service. A further update will be available in 2 hours.
Sep 14, 05:16 UTC

Investigating - Users may see strange characters in their site and app notifications if using a none English character set like ASCII. We are investigating this and will provide further updates every two hours.
Sep 14, 03:33 UTC

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.