Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Resolved -
We have identified and resolved a problem with Forge hosted storage, where some paginated queries kept repeating the last page. The incident was detected by our internal monitoring and was resolved quickly after detection by reverting the deployment.
Activating changes recently made to the query cursors for paginated queries introduced a bug that impacted some apps. A small number of requests were impacted over a 16-minute window, while the incident lasted.
Timeline: - 25/Mar/24 10:08 p.m. UTC - Impact started, when the changes were deployed to production - 25/Mar/24 10:09 p.m. UTC - Incident was detected - 25/Mar/24 10:24 p.m. UTC - Incident was resolved and impact ended
The impact of this incident has been completely mitigated and our monitoring tools confirm that query operations are back to the pre-incident behaviour. We have also resolved the underlying bug and deployed the fix to production, completely eliminating the cause of this incident.
We apologise for any inconvenience this may have caused to our customers and our developer community.
Mar 26, 03:17 UTC
Resolved -
From 3:30 to 4:30 UTC we investigated and mitigated an incident where Jira Software, JSM appeared to not be loading correctly for some users in the Europe region. Now services in the region are functioning as expected.
Mar 22, 03:30 UTC
Resolved -
Between 18:16 UTC and 22:XX UTC, March 20, 2024, we experienced creating issues and transitions for Jira Service Management, Jira Work Management, and Jira Software. The issue has been resolved and the service is operating normally.
Mar 20, 22:41 UTC
Identified -
We are have identified an issue with creating issues and transitions that is impacting some Cloud customers. A fix is being rolled out now. Another update will be published in the next hour.
Mar 20, 22:05 UTC