Update - We continue to work on addressing issues that were duplicated before our fix was rolled out. We have identified the impacted customers and will be reaching out to them on priority.
If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Jun 24, 11:32 UTC
If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Jun 24, 11:32 UTC
Update - We are currently working at addressing issues that were duplicated before our fix was rolled out.
If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Jun 24, 01:22 UTC
If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Jun 24, 01:22 UTC
Monitoring - We are investigating an issue with incoming mail handlers creating duplicated issues that is impacting a small number of Jira Cloud and Jira Service Management customers. We have identified the root cause of this error and have mitigated the problem. We are now monitoring closely.
If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Jun 23, 19:44 UTC
If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.
Jun 23, 19:44 UTC
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Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
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