Degraded performance of Cloud Products when selecting users or teams
Incident
Report for Jira
Resolved
This issue has been resolved and all services are functional.
Update
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
Update
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.
Update
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.
Update
Our team has identified components of Jira Service Management that are also impacted by this incident and we have updated our notifications here appropriately.
We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.
We anticipate our next update to be posted within 8 hours, as our team continues working with urgency towards mitigation of this issue.
Update
Several regions have fully recovered, and the team continues to diligently work on full mitigation. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We anticipate next update to be posted in approximately 8 hours.
We anticipate next update to be posted in approximately 8 hours.
Update
We continue to make progress on full mitigation, and more users should see experience returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
We will continue to share additional updates here as more information is available.
Identified
Mitigation is progressing, and user experience is returning to normal. Some affected users may experience inability to select users and teams in specified fields on certain sites.
Update
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience inability to select users and teams in specified fields on certain sites.
We will continue to share additional updates here as more information is available.
We will continue to share additional updates here as more information is available.
Investigating
We are actively investigating reports of performance degradation affecting the ability to select users and teams in specified fields on certain sites.
We will share updates here as more information is available.
We will share updates here as more information is available.
This incident affected: Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, and Automation for Jira.