Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 22, 2019

No incidents reported today.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

Performance degradation in JSW affecting editing issue fields

Resolved - We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
Jul 17, 05:04 UTC

Identified - Chrome75 was released on 5th June and one particular bug: https://bugs.chromium.org/p/chromium/issues/detail?id=979363 was affecting issue edition from JSW next-gen backlog
Jul 17, 05:03 UTC

Investigating - We are investigating cases of degraded performance for JSW Cloud customers. We will provide more details within the next hour.
Jul 17, 03:06 UTC

Jira Cloud import failures for some customers

Resolved - Between 1:00am Thursday July 11 2019 UTC to Wednesday July 17 2019 UTC, we experienced an import issue for Jira Cloud. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
Jul 17, 00:01 UTC

Monitoring - We have identified the root cause of failed Jira imports and have applied the fix. We are now monitoring closely.
Jul 15, 06:55 UTC

Identified - Between 1:00am Thursday July 11 2019 UTC to 1:30am Saturday July 13 2019 UTC, we experienced an import issue for Jira Cloud. We have identified the root cause and we are currently fixing the issue. Should you encounter the same issue, please don't hesitate to contact support so we can provide a workaround.
Jul 13, 05:36 UTC

Jul 16, 2019

Attachment upload failures for some customers

Resolved - Between 12:38 AM UTC to 01:22 AM UTC, we experienced an attachment upload issue. The issue has been resolved and the service is operating normally.
Jul 16, 05:40 UTC

Monitoring - We have identified the root cause of the attachment upload issue and have mitigated the problem. We are now monitoring closely.
Jul 16, 01:54 UTC

Investigating - We are investigating an issue with uploading attachments that is impacting some Jira and Confluence Cloud customers. We will provide more details within the next hour.
Jul 16, 01:32 UTC

Jul 15, 2019

Increased error rate in US East for Atlassian Jira, Confluence and Access customers

Resolved - Between 14:12 UTC to 16:13 UTC, we experienced increased errors rates for Access, Confluence and Jira customers connecting to our US east API endpoints. The issue has been resolved and the service is operating normally.
Jul 15, 17:08 UTC

Investigating - We are investigating an issue with Atlassians API Gateway in US East that is impacting some Access, Jira and Confluence Cloud customers. We will provide more details within the next hour.
Jul 15, 15:42 UTC

Jul 14, 2019

No incidents reported.

Jul 12, 2019

Between 06:00 UTC to 09:00 UTC, we experienced issues with user search service for Jira and confluence. The issue has been resolved and the service is operating normally.

Resolved - This incident has been resolved.
Jul 12, 10:03 UTC

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

We have detected an issue affecting a group of customers seeing excessive 429 error codes and have mitigated the problem. We are now monitoring closely

Resolved - Between 7:14 UTC to 7:51 UTC, we experienced issues where some JIRA users could not access web UI and saw error when trying to access Jira Software. The issue has been resolved and the service is operating normally.
Jul 8, 10:30 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 08:38 UTC