Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

HTTP 500 error when accessing Jira site.

Resolved - Impact
Some customers are experiencing HTTP 500 errors when accessing their Jira Service Management, Jira Software, and Jira Work Management sites.

The impact to the developer platform was limited to Jira apps or apps that integrate with the Jira Cloud API with active installations on sites in the US region. As this incident impacted the availability of Jira itself, Jira apps were also unavailable. For non-jira apps running in the affected region, any calls made to the Jira Cloud API would have received HTTP 500 responses during the incident timeframe.

Timeline
Impacted started: 2022-11-28 13:03 UTC
4 RDS instances in US region were saturated (CPU utilisation)
Affected users received 500 errors when trying to load Jira (including Jira apps)
Affected apps received 500 errors when trying to call Jira Cloud APIs

Current status
Impacted ended 2022-11-28 16:07 UTC
The team has scaled out all 4 RDSes.
The impact to Jira Cloud and Jira Cloud API in the US region is now mitigated and service is fully restored.

We thank you for your patience while this situation unfolded. Our engineering team is currently monitoring these services to ensure they remain available while they continue to investigate the root cause and generate action plans to ensure this type of failure doesn’t reoccur in future.
Nov 29, 00:31 UTC

Monitoring - The issue has been identified and the impact mitigated. We're monitoring the results.
Nov 28, 16:37 UTC

Investigating - Some customers are experiencing HTTP 500 errors when accessing their Jira Service Management, Jira Software, and Jira Work Management sites. We're investigating this issue and will post more updates soon.
Nov 28, 15:23 UTC

Nov 28, 2022

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

Jira Cloud website outage

Postmortem - Read details
Dec 3, 00:39 UTC

Resolved - On Nov 22 at 19:39 UTC we identified a temporary outage with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.
We will publish a post incident review with details of the incident and the actions we are taking to prevent a similar problem in the future.
Nov 22, 23:29 UTC

Monitoring - We have taken action to mitigate an issue within our networking services. We will continue to monitor for the next 30 minutes before marking the incident as resolved.
Nov 22, 22:42 UTC

Investigating - We are still investigating the outage and we we’ll provide an additional update as soon as it becomes available.
Nov 22, 20:46 UTC

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.