Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

User search is failing for some Atlassian users.

Resolved - Between 01/22/2020 8:20 PM UTC to 01/23/2020 4:49 PM UTC, user search functionality was not working for Confluence, Jira Core, Jira Service Desk, and Jira Software. The issue has been resolved and the service is operating normally.
Jan 23, 08:09 UTC

Monitoring - We have identified the root cause of the failure of the user search for some users and have mitigated the problem. We are now monitoring closely as some users may experience higher latencies.
Jan 23, 04:55 UTC

Identified - We are fixing a problem with user search for some Confluence, Jira Core, Jira Service Desk, and Jira Software Cloud customers in the US east and EU regions. The root cause is a problem with failing updates/replication to the user search index.
Jan 23, 02:52 UTC

Jan 22, 2020

Increased latency in user searches

Resolved - Between 20:20 UTC to 22:00 UTC, we experienced failures in user searches for Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket due to significantly elevated latencies, action has been taken and latencies have returned to an acceptable level.
Jan 22, 23:11 UTC

Identified - We are investigating cases of degraded performance for the user search component affecting Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket Cloud customers. Some customers may experience delays and elevated latencies when making user searches.
Jan 22, 22:19 UTC

User assignment is degraded in some regions

Resolved - We have applied a fix and this should be resolved.
Jan 22, 20:18 UTC

Monitoring - We have applied a fix and we're now closely monitoring the problem.
Jan 22, 17:51 UTC

Identified - We continue to work on resolving the degraded functionality that users cannot be mentioned or assigned to issues that is impacting Jira Cloud customers in some regions. We have identified the root cause.
Jan 22, 16:12 UTC

Update - We are continuing to investigate this issue.
Jan 22, 14:57 UTC

Investigating - We are investigating an issue that users cannot be mentioned or assigned to issues that is impacting Jira Cloud customers.
Jan 22, 14:57 UTC

User search is currently operating in a degraded state in some regions

Resolved - Between 22nd Jan 02:00 UTC to 22nd Jan 10:30 UTC, we experienced user search operating in a degraded state in some regions for Jira Software. The issue has been resolved and the user search is operating normally.
Jan 22, 10:32 UTC

Identified - User search is currently operating in a degraded state in some regions.
User mentions and user searches (JQLs, user picker fields, JSD queues, etc.) will be slower than usual.
Normal operation is expected to resume by 23:00 January, 22 UTC.
Jan 22, 06:32 UTC

Jira Cloud customers unable to add or search for individual users in Tempo apps

Resolved - Between 15th Jan 9:43 UTC to 22nd Jan 2:39 UTC, some Jira Cloud customers were unable to add or search for individual users in Tempo apps. The issue has been resolved and the service is operating normally.
Jan 22, 02:43 UTC

Investigating - A small number of Jira Cloud customers are unable to add or search for individual users in Tempo apps. We are investigating and will provide more details shortly.
Jan 22, 01:01 UTC

Jan 21, 2020

No incidents reported.

Jan 20, 2020

Boards unable to load

Resolved - Earlier today, we experienced board showing errors for Jira Software. The issue has been resolved and the service is operating normally.
Jan 20, 18:45 UTC

Monitoring - He have applied a fix and we believe it has resolved the issue. We will be monitoring it to make sure the problem is resolved.
Jan 20, 16:30 UTC

Investigating - We are investigating reports of intermittent errors for Jira Cloud customers were Boards unable to load with error - Failed to execute search and in some cases 500 error. We will provide more details once we identify the root cause.
Jan 20, 12:27 UTC

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.