Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2019

No incidents reported today.

Oct 23, 2019

Intermittent import/export errors for Jira and Confluence

Resolved - We have confirmed that the root cause has been fixed.
We expect no further impact on imports and exports.

This incident is now closed.
Oct 23, 23:02 UTC

Monitoring - The root cause has been identified and a fix has been deployed.
We will now monitor the situation to ensure that imports and exports behave as expected
Oct 23, 07:06 UTC

Identified - We are continuing to work on resolving an issue intermittently affecting import, export and backup for some Confluence and Jira customers. A temporary mitigation has been put in place while we address the root cause. We will provide more details once we have a long-term fix.
Oct 23, 00:10 UTC

Update - We are continuing to work on resolving an issue intermittently affecting import, export and backup for some Confluence and Jira customers. A temporary mitigation has been put in place while we address the root cause. We will provide more details once we have a long-term fix.
Oct 21, 20:51 UTC

Update - We are investigating an issue with import, export and backup that is intermittently impacting some Confluence and Jira Cloud customers. We will provide more details within the next hour.
Oct 21, 19:33 UTC

Investigating - We are investigating reports of intermittent import/export errors for some Jira and Confluence Cloud customers. We will provide more details once we identify the root cause.
Oct 17, 00:48 UTC

Intermittent DNS Resolution Errors

Resolved - Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. The root cause was an increased DNS error rate from our infrastructure supplier. The supplier fixed the upstream issue and we have verified that the services have recovered. The conditions that caused the issue have been addressed and we are actively working on a permanent fix. The issue has been resolved and the service is operating normally.
Oct 23, 04:02 UTC

Monitoring - We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.
Oct 23, 01:32 UTC

Update - We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.
Oct 23, 01:32 UTC

Update - We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.
Oct 23, 01:08 UTC

Identified - We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.
Oct 23, 00:12 UTC

Investigating - We are aware that some customers may be experiencing intermittent failure connecting to Atlassian Cloud. We are working with our cloud hosting provider (AWS) to resolve the DNS related errors. We will provide hourly updates.
Oct 22, 22:32 UTC

Oct 21, 2019

Jira intermittently failing to retrieve profiles

Resolved - Between 12:09 UTC to 13:48 UTC, we experienced intermittent failures retrieving user profile information in for Jira Core, Jira Software and Jira Service Desk. The issue has been resolved and the service is operating normally.
Oct 21, 16:13 UTC

Investigating - We have identified the problem are are rolling out a fix
Oct 21, 15:43 UTC

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

Creating new OAuth credentials degraded

Resolved - Between Monday 14 October 00:00 UTC to Thursday 17 October 10:15 AM UTC, we experienced an issue that was causing the creation of OAuth credentials to fail most of the time. The issue has been fixed and the service is operating normally.
Oct 17, 23:04 UTC

Monitoring - A fix has been implemented and we are monitoring closely.
Oct 17, 11:24 UTC

Identified - We are aware of an issue that is causing errors when users attempt to create new OAuth credentials since Monday 14 October 00:00 UTC
Existing integrations are not impacted.

We are working on resolving the issue.
Oct 17, 02:30 UTC

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.