Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 11, 2023

No incidents reported today.

Dec 10, 2023

No incidents reported.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

Some customers aren't receiving email notification when exporting users from User Management

Resolved - We have not observed any further complaints of this issue and believe the matter is resolved.
Dec 5, 18:34 UTC

Monitoring - We have identified some delays in the delivery of emails which should be resolved now. Customers who retried are expected to receive the exports. We are currently monitoring the situation.
Dec 4, 06:07 UTC

Update - Some end users have confirmed that they are now able to receive the email to download the export file. The issue might still persist for a small number of customers and we will keep monitoring and investigating further. However, there are indications that the frequency for the issue has been reduced. We will provide further updates early next week.
Dec 1, 21:11 UTC

Update - Some end users confirmed that they are now able to receive the email to download the export file. The issue still persists for some customers and we are working with them to identify and investigate this issue further.
Dec 1, 02:47 UTC

Investigating - We are investigating cases where some customers aren't receiving email notification to download the file when exporting users from User Management. We will provide more details within the next hour.
Dec 1, 01:24 UTC

Dec 4, 2023

Egress connectivity timing out

Resolved - The systems are stable after the fix and monitoring for a specified duration
Dec 4, 17:15 UTC

Monitoring - The issue was identified and a fix implemented. We are monitoring currently.
Dec 4, 16:59 UTC

Update - We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet
Dec 4, 16:54 UTC

Update - Including Atlassian Developer
Dec 4, 16:43 UTC

Identified - We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.
Dec 4, 16:33 UTC

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

Create Component button is missing on some sites

Resolved - Between 01:29 UTC to 21:30 UTC, we experienced a missing Create Component button for Jira Work Management, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
Dec 1, 21:43 UTC

Identified - We continue to work on resolving the Create Component being missing for Jira Work Management, Jira Service Management, and Jira Software. We have identified the root cause and expect recovery shortly.
Dec 1, 19:37 UTC

Investigating - We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.
Dec 1, 18:25 UTC

Nov 30, 2023

No incidents reported.

Nov 29, 2023

Forge Function Invocations outage impacting Smartlinks

Resolved - Forge Invocations had an 8 minute outage between 2023-11-29 03:05:13 UTC to 2023-11-29 03:13:27 UTC resulting in Smart Links failing. This service has recovered post this time period.
Nov 29, 05:57 UTC

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.