All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content ? Operational
Create and edit ? Operational
Authentication and User Management Operational
Search ? Operational
Notifications ? Operational
Administration ? Operational
Marketplace ? Operational
Mobile ? Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Graph Platform DevOps API will undergo a planned database upgrade.
During this time, the below Jira Software features may not work properly:
- Code In Jira: The Code tab on the left navigation menu in your Jira project.
- On-Call: The On-Call tab on the left navigation menu in your Jira project.
- Opsgenie link under the Project Settings menu.
- The Opsgenie alerts section of the Sprint Report (from the Reports tab in your company-managed project).
Posted on Sep 22, 04:48 UTC
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Resolved - Crowdstrike Falcon sensor for Windows 6.29.14303 has been released to fix performance issues affecting Chrome 92+. Additionally, we have confirmed that upgrading to Chrome 93 mitigates performance issues seen on Chrome 92 with Crowdstrike.
Sep 23, 02:05 UTC
Monitoring - Analysis across our userbase shows a strong and consistent performance increase by upgrading to Chrome 93. We are continuing to monitor performance for affected customers on Chrome 92.
Sep 21, 01:53 UTC
Update - We have been working with the CrowdStrike team who are planning to release a fix in September for version 6.29.x.

If you are affected by this issue, please follow the workarounds listed. If you are unable to upgrade your browser immediately, please contact CrowdStrike support referencing "reference Poor Chrome performance due to Call Stack Analysis bug" who can enable a workaround.
Sep 12, 23:57 UTC
Identified - There is a known performance degradation for the customers using Windows with Google Chrome major version 92 and the CrowdStrike agent installed (https://www.crowdstrike.com/). (https://bugs.chromium.org/p/chromium/issues/detail?id=1238289). We believe this is caused by a bug in the CrowdStrike agent which causes Chrome to have significantly reduced performance for some websites, including Jira Cloud. The observed regression varies between 3 and 8 seconds for page load times depending on the hardware and software being used. We have been working with the Crowdstrike team who are planning to release a fix in September.

Workaround until the fix is released by Crowdstrike:
1. Upgrade your Chrome browser from version 92 to version 93 (latest).
2. Please use an alternate browser other than Chrome version 92. We recommend Firefox, Safari and Edge for best experience.
Sep 10, 03:38 UTC
Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 23:47 UTC
Monitoring - We have identified the possible root cause of the increased error rates and applied a fix. We are now monitoring closely.
Sep 22, 18:48 UTC
Investigating - We are investigating cases of degraded performance for multiple Jira Cloud customers. We will provide more details within the next hour.
Sep 22, 14:44 UTC
Resolved - This incident has been resolved.
Sep 22, 06:40 UTC
Update - We have performed mitigation actions to reduce the performance impact, although there is still no root cause identified.
Sep 21, 19:58 UTC
Investigating - We are investigating cases of degraded performance for some Jira Cloud customers. We will provide more details within the next hour.
Sep 21, 18:42 UTC
Sep 21, 2021
Sep 20, 2021
Resolved - Between 06:05 UTC to 11:20 UTC, some customers experienced intermittent issue with loading of boards and backlog for Jira Software. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
Sep 20, 11:40 UTC
Identified - We continue to work on resolving the issue in loading boards and backlog for Jira Software. We have identified the root cause and expect recovery shortly. Meanwhile, the workaround to load the board is as follows:
1. Click on Your Work Tab and navigate to Go to Your Work Page
2. Reload the Web Page
3. Go to the Boards
We will provide more details next hour.
Sep 20, 10:44 UTC
Investigating - We are investigating an issue with loading of boards & backlogs that is impacting some of the Jira Software Cloud customers. We will provide more details within the next hour.
Sep 20, 09:17 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - Between 2021-09-15 12:30 UTC to 2021-09-16 02:52 UTC, some customers may have experienced a delay in email deliveries. The issue has been resolved and the service is operating normally.
Sep 16, 03:08 UTC
Update - We continue to work on resolving this issue and working with our mail provide to fix it.
We are adding Atlassian Bitbucket and Trello as impacted.
Sep 15, 22:13 UTC
Identified - We continue to work on resolving the delivery of emails for outlook users for Jira Work Management, Jira Service Management, and Jira Software.
We have identified the root cause of the issue which is the integration between Microsoft Outlook servers and our mail provider.

We will keep updating this status page incident in the next 2 hours with more information.
Thanks for your patience
Sep 15, 21:39 UTC
Investigating - We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.
Sep 15, 19:38 UTC
Sep 15, 2021
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021