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Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content ? Operational
Create and edit ? Operational
Authentication and User Management Operational
Search ? Operational
Notifications ? Operational
Administration ? Operational
Marketplace ? Operational
Mobile ? Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2022
Resolved - Installation metrics have remained stable, so we are now treating this issue as resolved.

The cause appears to be that a group of worker nodes were processing fewer tasks than expected concurrently, so Forge installations became blocked behind a set of long-running jobs.

We will continue confirming the root cause and hardening the worker nodes in question as post-incident review actions.

Jul 4, 06:03 UTC
Monitoring - We have identified faulty instances in our infrastructure and replaced them.
Based on the signals and manual verification we have confirmed that this incident is now mitigated.

App installation is working correctly and the pending past installations were processed.

We will continue to monitor our system to ensure that any potential re-occurrence can be mitigated quickly. We will also continue the investigation of root cause.

Jun 30, 16:56 UTC
Investigating - We have discovered incident where the Forge applications installation is stuck indefinitely. We are investigating the root cause of this problem.
Jun 30, 15:26 UTC
Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - We have reached out to all affected customers on this incident. For a large majority, we have provide their duplicated issue keys to identify and take corrective action. There is a small percentage of affected customers that we are in contact with to provide further analysis on their duplicated tickets.

We are continuing to assist any customers that require additional information or any related queries on this incident. Please reply through your ticket and our support team will be happy to assist you. The issue has been resolved and the service is operating normally.

Jun 30, 05:45 UTC
Update - We continue to work with the affected customers.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reply through your ticket and our support team will be happy to assist you.

Additionally, If you are affected and still have not received the ticket, review your spam folder, or please reach out to our support team via https://support.atlassian.com/contact and add the tag [Mail handler duplicate] to your ticket description so we can quickly engage with you on the ticket.

Jun 29, 15:23 UTC
Update - We are continuing to monitor for any further issues.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to our support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.

If you need assistance and have been contacted please reply through your ticket and our support team will be happy to assist you.

Jun 28, 19:35 UTC
Update - We are continuing to monitor for any further issues.
Jun 28, 14:30 UTC
Update - We have now reached out to all the affected customers, through support ticket, who are impacted by this incident.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.

Jun 28, 12:33 UTC
Update - We have identified a way to address the issues that were duplicated before our fix was rolled out. We will be reaching out to the impacted customers.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.

Jun 27, 09:02 UTC
Update - We continue to work on addressing issues that were duplicated before our fix was rolled out. We have identified the impacted customers and will be reaching out to them on priority.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.

Jun 24, 11:32 UTC
Update - We are currently working at addressing issues that were duplicated before our fix was rolled out.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.

Jun 24, 01:22 UTC
Monitoring - We are investigating an issue with incoming mail handlers creating duplicated issues that is impacting a small number of Jira Cloud and Jira Service Management customers. We have identified the root cause of this error and have mitigated the problem. We are now monitoring closely.

If you have identified duplicated issues created via a mail handler and you need assistance deleting them, please reach out to your support team so that our engineers can work with you. If possible add the tag [Mail handler duplicate] to your ticket description so we can quickly identify these tickets.

Jun 23, 19:44 UTC
Jun 29, 2022
Jun 28, 2022
Jun 27, 2022
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Jun 23, 2022
Resolved - Between 2022-06-03 and 2022-06-23, we experienced issues with focusing editable fields while in Atlassian Connect modals for Jira Software and Atlassian Developer. The issue has been resolved and the service is operating normally.
Jun 23, 14:36 UTC
Update - We are investigating reports of intermittent errors for Atlassian Connect modals for Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.
Jun 23, 13:52 UTC
Investigating - We are investigating reports of intermittent errors for Atlassian Connect modals for Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.
Jun 23, 13:47 UTC
Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.