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Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Resolved -
Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.
Jul 22, 00:56 UTC
Identified -
The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.
Jul 21, 04:53 UTC
Update -
Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.
Jul 20, 21:27 UTC
Investigating -
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Jul 20, 20:18 UTC
Resolved -
On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.
Jul 20, 17:23 UTC
Identified -
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions.
We'll continue to share additional updates here as more information is available.
Jul 20, 16:58 UTC
Investigating -
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Jul 20, 16:03 UTC