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Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content ? Operational
Create and edit ? Operational
Authentication and User Management Operational
Search ? Operational
Notifications ? Operational
Administration ? Operational
Marketplace ? Operational
Mobile ? Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 13, 2024

No incidents reported today.

Sep 12, 2024
Issue creation failure
Resolved - Between 2024-09-09 11:06 UTC to 2024-09-12 10:24 UTC, we experienced elevated error rates for Jira issue creation for Jira Cloud. The issue has been resolved and the service is operating normally.
Sep 12, 23:51 UTC
Identified - We continue to work on resolving the Jira issue creation function for Jira Cloud. We have identified the root cause and expect recovery shortly.
Sep 12, 07:02 UTC
Investigating - We are investigating an issue with creating Jira issues that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Sep 12, 05:51 UTC
Missing Automation Rules
Resolved - This issue has been resolved.
Sep 12, 21:28 UTC
Identified - Earlier today, we experienced issues with Automation. The issue has been resolved for Jira Service Management and Jira, we are working on fixing the issue for Confluence.
Sep 12, 15:56 UTC
Investigating - We are investigating an issue with Automation that is impacting Confluence, Jira, and Jira Service Management cloud customers. You might see the following issues:
- Affected customers won't see any of the previously configured Automation rules
- These automation rules are not executing at the moment

We are actively working on this and will provide more details shortly.
Sep 12, 12:25 UTC
Users are experiencing reCaptcha errors while signing up
Resolved - This issue has been resolved.
Sep 12, 03:28 UTC
Monitoring - We have identified the root cause and the issue appears to be resolved.
Sep 12, 02:40 UTC
Investigating - Users attempting to sign up are encountering reCaptcha errors that are preventing a successful signup.
Sep 12, 02:08 UTC
Sep 11, 2024
Replies to JSM and Jira email notifications are creating new Issues instead of adding as Comments
Resolved - Between 10/Sep/24 8:00 PM UTC to 11/Sep/24 11:00 AM UTC, we experienced a service degradation for Jira Service Management and Jira. The issue was related to replies to email being incorrectly treated as a new Ticket/Issue. The incident has been resolved and the service is operating normally.
Sep 11, 15:30 UTC
Monitoring - Between 1.30am IST to 4.30pm IST, replies to Jira and JSM emails were creating duplicate issues/tickets instead of getting added as comments to the original issue/ticket. We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
Sep 11, 12:56 UTC
Investigating - We are investigating reports of intermittent errors for some Jira Service Management and Jira Cloud customers where replying to the emails are creating new Issue/Tickets instead of adding replies as comments. We will provide more details once we identify the root cause.
Sep 11, 12:15 UTC
Jira customers won't be able to install apps from pages other than embedded marketplace.
Resolved - This incident has been resolved.
Sep 11, 08:51 UTC
Identified - Jira customers won't be able to install apps from pages other than embedded marketplace. Impacted customers are requested to please go to 'apps' menu followed by 'explore more apps' option to go to the embedded marketplace, and from there they can search the app and install it.
Sep 11, 06:59 UTC
Sep 10, 2024
Notification Delays
Resolved - We have observed cases of delayed notifications for a small no. of Jira Service Management and Jira Cloud customers. We believe the problem is resolved now. Delayed messages should arrive in the coming hours.
Sep 10, 13:26 UTC
Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

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