Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users
Identified - Our team has identified a likely root cause of this issue and is actively working on a fix.
At this point in time the required steps to mitigate this issue are expected to take approximately three hours.
We will provide further update within three hours or sooner if further information is available prior to that time.
May 13, 2026 - 02:41 UTC
Investigating - At this time it is expected that impacted users may be experiencing delays for multiple hours on their automation events.
Our team is continuing to investigate this issue with urgency. We will provide further update within an hour.
May 13, 2026 - 01:37 UTC

About This Site

Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational
Create and edit Operational
Authentication and User Management Operational
Search Operational
Notifications Operational
Administration Operational
Marketplace Operational
Mobile Operational
Purchasing & Licensing Operational
Signup Operational
Automation for Jira Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2026

Unresolved incident: Automations within Jira, Jira Service Management and JSM Assist experiencing delays for some users.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Multiple Atlassian services are experiencing issues
Resolved - On May 8, 2026, some customers utilizing Atlassian products experienced elevated error rates and degraded performance. The issue has now been resolved, and the service is operating normally for all affected customers.
May 8, 19:45 UTC
Update - Our services are now fully operational. We continue to replay any events that were missed during the incident, and are making good progress. We will provide a further update once replays are complete. If you experience any ongoing issues, please contact our support team.

We apologise for the disruption and thank you for your patience.
May 8, 11:12 UTC
Update - We continue to monitor the situation as services recover. We are currently in the process of clearing the backlog of queued events. We will provide a further update in approximately one hour.
May 8, 08:03 UTC
Monitoring - The underlying issue in public infrastructure which affected asynchronous event processing has been mitigated and all the affected services are recovering. We are now working on clearing the backlog of queued events, which means some actions (such as notifications, automation triggers, and data syncs) may be in degraded state. We will continue to monitor and provide updates as the backlog is cleared.
May 8, 05:53 UTC
Update - We are continuing to work with our public cloud provider to mitigate this issue. We are starting to see some recovery in regions outside of Eastern USA, however, users globally may still be experiencing issues with certain product features. These are listed at the bottom of each product page.
May 8, 04:10 UTC
Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 8, 04:10 UTC
Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 04:10 UTC
Update - Our teams continue to work on mitigating the infrastructure outage from our public cloud provider. We will provide further updates when they are available.
May 8, 03:00 UTC
Update - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 03:00 UTC
Identified - We have identified that the root cause of the issue is related to an infrastructure outage from our public cloud provider. We are working closely with them to mitigate this issue. We will provide further updates when they become available.
May 8, 02:15 UTC
Investigating - We are experiencing issues with multiple Atlassian products. Our teams are investigating further and more updates including will be shared within 1 hour.
May 8, 01:31 UTC
May 7, 2026

No incidents reported.

May 6, 2026
Jira users unable to log time while on business board
Resolved - The issue causing Jira users inability to log time on business board has been resolved. A fix was deployed to address the problem and the service is operating normally for all affected customers.
May 6, 06:39 UTC
Identified - Our engineering teams have identified the cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report.
May 6, 04:16 UTC
Investigating - We are investigating reports of users unable to log time while on business board. Our engineering teams are actively investigating and working to resolve the issue. We will provide more updates in next 1 hour.
May 6, 03:18 UTC
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
The Work Item view experience of Jira is restored
Resolved - The Jira Work Item View experience has been restored to normal service. Our teams are continuing to investigate the root cause affecting this issue.
We will provide more details once we identify the root cause
May 2, 02:48 UTC
Update - We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
May 2, 02:00 UTC
Update - We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
May 2, 01:38 UTC
Investigating - We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
May 2, 00:55 UTC
May 1, 2026

No incidents reported.

Apr 30, 2026
Delays in Jira webhook delivery
Resolved - The issue causing intermittent delays in our webhook delivery has been resolved. A fix was deployed to address a resource constraint in our systems. Our monitoring shows webhook delivery is now operating normally.
Apr 30, 14:56 UTC
Monitoring - A fix has been deployed to address the intermittent delays in Jira webhook delivery. We are actively monitoring the situation to confirm full recovery. We will continue to provide updates as available.
Apr 30, 13:36 UTC
Identified - We have identified the cause of the delayed Jira webhook delivery and are deploying a fix. We will continue to provide updates as more information becomes available.
Apr 30, 10:05 UTC
Investigating - We are investigating reports of delays in webhook delivery. Customers may experience intermittent delays when receiving webhooks. Our engineering teams are actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
Apr 30, 08:59 UTC
Apr 29, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage