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Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Resolved -
On July 6, 2026, some users in Europe regions may have experienced performance degradation with Automation for JIRA. The issue has now been resolved, and the service is operating normally for all affected customers.
If you believe the issue continues to persist, please contact our Support team for further assistance and troubleshooting.
Jul 6, 18:52 UTC
Monitoring -
The performance degradation of Automation for JIRA in Europe regions has been resolved, and services are now operating normally for all affected customers. We will continue to monitor performance closely to confirm stability.
Jul 6, 18:41 UTC
Identified -
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience performance degradation affecting Automation for JIRA in Europe regions. We will continue to share additional updates here as more information is available.
Jul 6, 17:57 UTC
Update -
We continue to investigate performance degradation affecting Automation for JIRA in Europe regions. We will share updates here as more information becomes available.
Jul 6, 17:12 UTC
Investigating -
We are actively investigating reports of performance degradation affecting Automation for JIRA. We will share updates here as more information is available.
Jul 6, 16:11 UTC
Resolved -
On July 6th 2026, between 06:51 UTC to 09:39 UTC some users may have experienced issues related Automation, and between 08:10 UTC to 11:50 UTC some users may have experienced issues related to user-search, user-picker and assets in the EU-Region.
The issues have now been resolved and the services are operating normally for all the customers.
Jul 6, 13:04 UTC
Monitoring -
We have applied the fix to mitigate the issue and are seeing recovery.
We continue to monitor the situation and should be fully recovered soon. We should be able to provide more updates in the next one hour or earlier.
Jul 6, 12:25 UTC
Investigating -
We are still seeing some issues with user-search, user-picker and assets across with the EU-Region.
We continue to investigate the situation and will provide additional updates in the next one hour or sooner.
Jul 6, 11:46 UTC
Monitoring -
We have successfully applied the fix and are seeing recovery. Automation capabilities are being restored and should operate normally going forward. Data processing requests submitted during the outage period were not completed due to service unavailability.
We continue to monitor the situation and expect full recovery within the next hour. We will provide additional updates in the next one hour or sooner.
Jul 6, 10:04 UTC
Investigating -
We are investigating issues affecting your services.
We are actively working to identify the cause and resolve the issue. We will provide further updates within one hour.
Jul 6, 09:23 UTC
Resolved -
Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below.
If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
Jun 26, 05:13 UTC
Monitoring -
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin Select > System Select Mail > Incoming Mail. Select Edit incoming mail server. Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
Jun 19, 22:46 UTC