Jira Software Status

All Systems Operational

About This Site

Here we will post updates about Jira Software's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content Operational

Create and edit Operational

Authentication and User Management Operational

Search Operational

Notifications Operational

Administration Operational

Marketplace Operational

Mobile Operational

Purchasing & Licensing Operational

Signup Operational

Automation for Jira Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2021

Missing users in quick search for 10 percent of requests in Europe

Resolved - After increasing an internal rate limit, quicksearch user search is back to normal operation. This incident is now resolved.
Oct 19, 11:31 UTC

Investigating - We are investigating reports of intermittent errors for Confluence, Jira Work Management, and Jira Software Cloud customers in Europe.

The impact is that on about 10 percent of requests, quick search - the search bar in the top navigation - is missing users from the search results. Other results like pages, issues, are OK.

We will provide more details once we identify the root cause.
Oct 19, 10:24 UTC

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Unable to send email using Automation for Jira

Resolved - Between 04:32 UTC to 10:38 UTC, we experienced an issue with sending email using Automation for Jira impacting Jira Cloud. The issue has been resolved and the service is operating normally.
Oct 14, 10:48 UTC

Update - We do not have a root cause for the issue with sending email using Automation for Jira impacting Jira Cloud. We are investigating and will post updates once we identify the root cause.
Oct 14, 09:33 UTC

Investigating - We are investigating an issue with sending email using Automation for Jira that is impacting some Jira Cloud customers. We will provide more details within the next hour.
Oct 14, 08:15 UTC

Oct 13, 2021

No incidents reported.

Oct 12, 2021

Poor performance and timeouts when running user searches

Resolved - This is a retroactive notification for a resolved incident. Between 14:05 and 14:50 UTC on 2021/10/11, customers with Jira and Confluence Cloud sites hosted in Europe experienced poor performance and timeouts when running user searches. Ecosystem Apps carrying out such searches were affected too.

The issue is now mitigated, and the team will perform a PIR to isolate the root cause and identify actions to avoid repeat incidents.
Oct 12, 00:57 UTC

Oct 11, 2021

Fix version field isn't showing any values

Resolved - Between 4:15 UTC to 16:00 UTC, we experienced issues with the fixVersion field in Jira Software. The issue has been resolved and the service is operating normally.
Oct 11, 16:09 UTC

Investigating - We are investigating an issue with unable to select Fix version field that is impacting some Jira Software Cloud customers. We will provide more details within the next hour.
Oct 11, 14:35 UTC

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.