Signup and Billing errors

Incident Report for Jira

Resolved

Between 20:00 UTC to 23:46UTC, we experienced failures in Signups and Billing functionality. The issue has been resolved and the failed transactions completed.

Posted Feb 13, 2019 - 01:50 UTC

Monitoring

Following the application of a workaround, we've seen error rates decrease significantly and are monitoring the situation for further impact.

Posted Feb 13, 2019 - 00:36 UTC

Investigating

We're currently investigating an issue with our systems for Signups and Billing. We're looking into the issue and will have an update within the hour.

Posted Feb 12, 2019 - 23:49 UTC