Between March 18th, 2022 12:00AM and March 21st, 2022 9:29AM UTC, some Atlassian customers may have experienced varying levels of degradation across our different services and products, including Atlassian partner apps. The full list of impacted products is listed below in the
impact section. This event was triggered as a result of a fault in Atlassian’s underlying feature flagging tool. The incident was detected through internal monitoring and support requests from customers and partners. The issue in the underlying service has been resolved, returning impacted Atlassian systems into a known good state. The total time to resolution was 3 Days 9 Hours 29 Minutes.
The overall impact was between March 18th, 2022 12:00AM and March 21st, 2022 9:29AM UTC. The impacted products were:
Confluence (only impacted between March 18th, 2022 12:00AM and March 21st 2022 04:20am UTC)
During this incident Confluence customers and consumers of their API would have been unable to:
During this incident customers would have received emailed from
email@example.com instead of
During this incident customers would have been unable to perform some actions on their tickets including
The issue was caused by an incident in Atlassian’s underlying feature flag tooling which exposed some errors in Atlassian’s consumption of feature flags. This resulted in some feature flags no longer evaluating as expected, resulting in Atlassian customers losing access to features or being shown older versions of features.
Atlassian acknowledges that outages impact your productivity and business. While we have a number of testing and preventative processes in place, this specific issue wasn’t identified due to minimal monitoring for the specific fault which occurred in our underlying feature flag tooling.
We are prioritizing the following improvement actions to avoid repeating this type of incident in the future:
We apologize to customers whose services were impacted during this incident; we are taking immediate steps to improve the platform’s performance and availability.
Atlassian Customer Support