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Between Feb 8th 12:50PM UTC to Feb 9th 00:51 UTC, customers experienced e-mail processing issues for Cloud Service Desk. We have identified the root cause and deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
Posted Feb 09, 2019 - 03:07 UTC
Monitoring
Our team has been able to identify the cause for the interruption on the e-mail processing on Jira Service Desk and have applied a fix. We are currently validating the fix and will post updates after the validation.
Posted Feb 09, 2019 - 02:01 UTC
Update
Our team continues to investigate what is causing the problem on the e-mails processing by Jira Service Desk - we are currently running tests to determine the root cause of the issue. We will post updates within the next hour.
Posted Feb 09, 2019 - 00:32 UTC
Update
Our team continues to investigate the issue affecting the e-mails processing on Jira Service Desk. We will post updates within the next hour.
Posted Feb 08, 2019 - 23:31 UTC
Investigating
We have identified that Jira Service Desk is not processing emails for some instances. We're currently investigating the problem.
