Knowledge Base search is not working from Help Centre for Jira Service Desk customer accounts

Incident Report for Jira

Resolved

Between 18:00 UTC on April, 26 2019 to 2:00 UTC on May, 1 2019, we experienced an issue with Knowledge Base search in Jira Service Desk’s Help Center for customer accounts. The issue has been resolved and the service is operating normally.

Posted May 01, 2019 - 02:13 UTC

Investigating

We are investigating an issue with Knowledge Base search from Help Centre that is impacting customer accounts on JSD Cloud customers. We will provide more details within the next hour.

Posted Apr 30, 2019 - 23:42 UTC