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Between 2019-04-09 11:17 UTC and 2019-04-12 10:52 UTC, Jira Cloud customers experienced intermittent errors when adding, removing or making changes to users on their site. The root cause was a change to our user synchronization process. The change has been rolled back and the synchronization has been recovered. The issue has been resolved and the service is operating normally.
Posted Apr 12, 2019 - 10:50 UTC
Identified
We continue to work on resolving the user administration issues for Jira Cloud. We have identified the root cause and expect recovery shortly.
Posted Apr 12, 2019 - 10:10 UTC
Investigating
“We are investigating an issue with user administration that is impacting some Jira Cloud customers. We will provide more details within the next hour.”
