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Between 14 March 2019 1:58am UTC to 12:10pm UTC we experienced problems with Customer Invite functionality for Jira Service Desk. The issue has been fully resolved and the service is operating normally.
Posted Mar 14, 2019 - 12:26 UTC
Monitoring
We have identified the root cause of the Customer Invite functionality for Jira Service Desk. We are currently rolling out the fix and monitoring it closely.
Posted Mar 14, 2019 - 10:05 UTC
Identified
We have identified the root cause with Customer Invite functionality for Jira Service Desk and expect recovery shortly.
Posted Mar 14, 2019 - 09:13 UTC
Update
We continue to work on resolving the Customer Invite functionality for Jira Service Desk. The next update will be as soon as we have more information.
Posted Mar 14, 2019 - 08:39 UTC
Update
We do not have a root cause for the Customer Invite functionality impacting Jira Service Desk. We are investigating and will post updates within the next hour.
Posted Mar 14, 2019 - 07:28 UTC
Investigating
We are currently investigating an issue with Jira Service Desk. Some agents may not be able to invite new customers.
