User assignment is degraded in some regions

Incident Report for Jira

Resolved

We have applied a fix and this should be resolved.

Posted Jan 22, 2020 - 20:18 UTC

Monitoring

We have applied a fix and we're now closely monitoring the problem.

Posted Jan 22, 2020 - 17:51 UTC

Identified

We continue to work on resolving the degraded functionality that users cannot be mentioned or assigned to issues that is impacting Jira Cloud customers in some regions. We have identified the root cause.

Posted Jan 22, 2020 - 16:12 UTC

Update

We are continuing to investigate this issue.

Posted Jan 22, 2020 - 14:57 UTC

Investigating

We are investigating an issue that users cannot be mentioned or assigned to issues that is impacting Jira Cloud customers.

Posted Jan 22, 2020 - 14:57 UTC

This incident affected: Authentication and User Management.