Degraded performance with Microsoft incoming emails

Incident Report for Jira

Identified

Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.

For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
Posted Nov 13, 2026 - 12:34 UTC

Update

Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.

For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
Posted Nov 13, 2026 - 07:32 UTC

Investigating

Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.

The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
Posted Nov 13, 2026 - 06:01 UTC
This incident affects: Create and edit.