Some user avatars are missing for JSW Cloud users

Incident Report for Jira Software

Resolved

We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

Posted Aug 29, 2019 - 08:56 UTC

Update

We are still working in the fix and deployment of the solution. We will post more information in 1 hour.

Posted Aug 29, 2019 - 07:43 UTC

Identified

We have identified the source of the problem and we are working on a fix. We will post more information here within the next hour.

Posted Aug 29, 2019 - 05:39 UTC

Investigating

We are currently investigating an issue with avatars not showing on the Jira Software boards.

Posted Aug 29, 2019 - 04:36 UTC

This incident affected: Viewing content.