Elevated Internal Server Errors 500 for some tenants

Incident Report for Jira Software

Resolved

We migrated the high traffic tenants to a different RDS instance to stop the DB saturation. This issue is now resolved.

Posted Mar 23, 2023 - 19:21 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 22, 2023 - 22:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 21, 2023 - 16:53 UTC

Investigating

We are continuing to investigate this issue.

Posted Mar 21, 2023 - 15:42 UTC

Monitoring

A Fix has been implemented and we are monitoring the results.

Posted Mar 20, 2023 - 20:20 UTC

Investigating

We're experiencing an elevated level of API errors and are currently looking into the issue.

Posted Mar 20, 2023 - 20:16 UTC

This incident affected: Viewing content.