Unable to perform backup

Incident Report for Jira Software

Resolved

The incident has been resolved and cloud backups are operating normally.

Posted Feb 20, 2023 - 00:31 UTC

Monitoring

We have fixed the underlying issue and backups have been restored to normal. We are verifying that the fix is indeed working.

Posted Feb 19, 2023 - 22:57 UTC

Identified

We have identified the root cause of the incident, and the team will be rolling out a fix for this shortly.

Posted Feb 19, 2023 - 22:04 UTC

Investigating

We are currently investigating an issue where some customers are unable to perform cloud backups.

Posted Feb 19, 2023 - 21:50 UTC

This incident affected: Administration.