Intermittent errors retrieving user details in Jira

Incident Report for Jira Software

Resolved

Changes made to infrastructure has been. successful in resolving the incident.

Posted Aug 02, 2019 - 14:52 UTC

Monitoring

We have deployed a potential fix and are monitoring the results.

Posted Aug 02, 2019 - 06:08 UTC

Identified

We continue to work on resolving the issues retrieving user details in Jira. We have identified the root cause and expect recovery shortly.

Posted Aug 01, 2019 - 15:58 UTC

Update

We are continuing to investigate this issue.

Posted Aug 01, 2019 - 15:33 UTC

Investigating

We are investigating reports of intermittent errors for Jira Cloud customers. We will provide more details once we identify the root cause.

Posted Aug 01, 2019 - 15:20 UTC

This incident affected: Viewing content and Notifications.