Outlook users not receiving emails from Jira products
Incident
Report for Jira Software
Resolved
Between 2021-09-15 12:30 UTC to 2021-09-16 02:52 UTC, some customers may have experienced a delay in email deliveries. The issue has been resolved and the service is operating normally.
Update
We continue to work on resolving this issue and working with our mail provide to fix it.
We are adding Atlassian Bitbucket and Trello as impacted.
We are adding Atlassian Bitbucket and Trello as impacted.
Identified
We continue to work on resolving the delivery of emails for outlook users for Jira Work Management, Jira Service Management, and Jira Software.
We have identified the root cause of the issue which is the integration between Microsoft Outlook servers and our mail provider.
We will keep updating this status page incident in the next 2 hours with more information.
Thanks for your patience
We have identified the root cause of the issue which is the integration between Microsoft Outlook servers and our mail provider.
We will keep updating this status page incident in the next 2 hours with more information.
Thanks for your patience
Investigating
We are investigating reports of intermittent errors for some Jira Work Management, Jira Service Management, and Jira Software Cloud customers. We will provide more details once we identify the root cause.
This incident affected: Notifications.