Identity issues impacting several cloud products

Incident Report for Jira

Resolved

This incident has been resolved.
Posted Mar 07, 2019 - 17:41 UTC

Update

We have applied a fix and we're currently monitoring.
Posted Mar 07, 2019 - 16:42 UTC

Update

We have identified the root cause of the issue with our Identity platform that has impacted several cloud products, and have mitigated the problem. We are now monitoring closely.
Posted Mar 07, 2019 - 14:42 UTC

Monitoring

We have identified the root cause of the issue with our Identity platform that has impacted several cloud products, and have mitigated the problem. We are now monitoring closely.
Posted Mar 07, 2019 - 13:38 UTC

Identified

We have identified the root cause for the issue with our Identity platform that is impacting several cloud products for a large amount of customers. We continue to work on resolving the issue. We will provide more updates within the next hour.
Posted Mar 07, 2019 - 12:57 UTC

Update

We do not have a root cause yet for the issue with our Identity platform impacting several cloud products for a large amount of customers. We are investigating and will post updates within the next hour.
Posted Mar 07, 2019 - 11:36 UTC

Investigating

We are investigating an issue with our Identity platform that is impacting several cloud products for a large amount of customer. We will provide more details within the next hour.
Posted Mar 07, 2019 - 11:18 UTC