Email notifications are not being sent to users for Jira Software

Incident Report for Jira

Resolved

Between 2021-01-05 06:14 UTC to 2021-01-05 09:50 UTC, we experienced email notification failure for Jira Software. The issue has been resolved and the service is operating normally.

Posted Jan 05, 2021 - 11:19 UTC

Identified

We continue to work on resolving the email notification failure for Jira Software. We have identified the root cause and expect recovery shortly.

Posted Jan 05, 2021 - 09:47 UTC

Investigating

We are investigating an issue with email notification failure that is impacting all of Jira Software users. We will provide more details within the next hour.

Posted Jan 05, 2021 - 08:02 UTC

This incident affected: Notifications.