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Between 2020-12-07 17:45 UTC to 2020-12-08 03:20 UTC, we experienced delayed user lookups, user mentions, search results and SLA calculations for Confluence, Jira Core, Jira Service Management, and Jira Software. The issue has been resolved and the service is operating normally.
Posted Dec 08, 2020 - 03:26 UTC
Update
Most functionality should now be back to normal for the partial outage for some customers that impacted user lookups, user mentions, search results and SLA calculations. There may still be delays on some actions.
We are continuing to work on ways to expedite the fix for the affected products.
Posted Dec 08, 2020 - 00:45 UTC
Identified
We have identified and are fixing a partial outage for some customers impacting user lookups, user mentions, search results and SLA calculations.
We continue to work on resolving this for the affected products. We have identified the root cause and are working on ways to expedite the fix.
Current ETA is around 4.5 hours from now, circa 2:30am UTC 2020-12-08.
Posted Dec 07, 2020 - 22:18 UTC
This incident affected: Authentication and User Management.
