Update - We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and a Mobile App policy with Allow access from any IP address are configured. A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue. Users can use a mobile device running the Android operating system as a workaround to this problem until the release is available.

For more information on IP Allowlists please see https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

For more information on Mobile App policies please see https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/

Feb 26, 2025 - 06:20 UTC
Monitoring - We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and App Trust Mobile Bypass are both enabled.
A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue.
Users can use a mobile device running on Android operating system as a workaround to this problem until the release is available.

Feb 26, 2025 - 05:02 UTC

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Past Incidents
Feb 28, 2025

No incidents reported today.

Feb 27, 2025
Resolved - We confirmed incident has been resolved
Feb 27, 10:56 UTC
Monitoring - We found the issue with Forge distribution tab not loading for some of the applications. We found the root cause and team provided the fix already. We're monitoring the situation.
Would provide next comms in ~1 hour

Feb 27, 10:51 UTC
Feb 26, 2025

Unresolved incident: 403 Errors experienced by iOS users when IP Allowlist and Mobile App policy with Allow access from any IP address are enabled.

Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.