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Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Resolved -
On January 20, 2026, some customers may have experienced performance degradation of Assets. The issue has now been resolved, and the service is operating normally for all affected customers.
Jan 20, 23:09 UTC
Monitoring -
The performance degradation of Assets has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
Jan 20, 21:14 UTC
Update -
We continue to investigate the issue, and next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Jan 20, 20:08 UTC
Investigating -
Impact
Users of the Assets product are experiencing intermittent accessibility issues, resulting in gateway timeouts and internal server errors. These technical disruptions are causing difficulties in performing queries, which may manifest as slow performance or failure to load certain pages, particularly those involving schemas. This issue affects related features that depend on the Assets product, such as specific custom fields and automation processes.
Current Status
The support teams are actively working to diagnose the issue and are focused on identifying the underlying problems causing the disruption. Efforts are ongoing to restore normal service levels and minimize any further inconvenience to users.
Next Steps
The incident team is continuing its investigation to determine the full extent of the impact and to identify effective resolutions. Further communications will be issued in 60 minutes or when significant progress is made.
Jan 20, 19:10 UTC
Resolved -
The service disruption has been fully resolved, and services are now operating normally for all impacted customers.
Jan 12, 23:45 UTC
Monitoring -
The issue has been resolved and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
Jan 12, 19:26 UTC
Update -
Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
Jan 12, 19:26 UTC
Update -
Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
Jan 12, 18:23 UTC
Update -
We are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
Jan 12, 18:23 UTC
Investigating -
We are actively investigating reports of a partial service disruption affecting Jira create, view, view board, and edit issue for some customers. We'll share updates here as more information is available.
Jan 12, 18:23 UTC