Update - We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and a Mobile App policy with Allow access from any IP address are configured. A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue. Users can use a mobile device running the Android operating system as a workaround to this problem until the release is available.

For more information on IP Allowlists please see https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/

For more information on Mobile App policies please see https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/

Feb 26, 2025 - 06:20 UTC
Monitoring - We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and App Trust Mobile Bypass are both enabled.
A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue.
Users can use a mobile device running on Android operating system as a workaround to this problem until the release is available.

Feb 26, 2025 - 05:02 UTC

About This Site

Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

Viewing content ? Operational
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Authentication and User Management Operational
Search ? Operational
Notifications ? Operational
Administration ? Operational
Marketplace ? Operational
Mobile ? Partial Outage
Purchasing & Licensing Operational
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Automation for Jira Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2025

No incidents reported today.

Feb 26, 2025

Unresolved incident: 403 Errors experienced by iOS users when IP Allowlist and Mobile App policy with Allow access from any IP address are enabled.

Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

Feb 23, 2025

No incidents reported.

Feb 22, 2025

No incidents reported.

Feb 21, 2025

No incidents reported.

Feb 20, 2025

No incidents reported.

Feb 19, 2025

No incidents reported.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - This incident has been resolved.
Feb 13, 11:37 UTC
Monitoring - We have identified a fix and we are monitoring the results
Feb 13, 10:24 UTC
Investigating - We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation
Feb 13, 09:57 UTC