Update - We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and a Mobile App policy with Allow access from any IP address are configured. A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue. Users can use a mobile device running the Android operating system as a workaround to this problem until the release is available.
Monitoring - We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and App Trust Mobile Bypass are both enabled. A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue. Users can use a mobile device running on Android operating system as a workaround to this problem until the release is available.
Feb 26, 2025 - 05:02 UTC
Here we will post updates about Jira's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.
Resolved -
This incident has been resolved.
Feb 13, 11:37 UTC
Monitoring -
We have identified a fix and we are monitoring the results
Feb 13, 10:24 UTC
Investigating -
We are investigating an issue with email processing failing for Jira/Jira Service Management customers. We will update on the progress of the investigation
Feb 13, 09:57 UTC